WHY docmail? 

Everything you need to know about Docmail

The first of its kind in the UK, Docmail is the leading hybrid mail solution for the sending and management of your important communications. The market disruptive technology, is already used by over 30,000 organisations and it is ready to help you.

Why choose Docmail?

With the ability to send A4 letters, A3 newsletters, A5 postcards, text messages and greeting cards, various postage choices and next day or scheduled despatch, Docmail provides complete flexibility for all your mailing requirements.

Used within the public, private and third sector the solution provides invaluable benefits to its users for both individual and bulk mailings, streamlining the communication process in a secure, cloud-based environment.

Docmail Hybrid Mail

"The Docmail team are extremely helpful, the online portal is user-friendly and we're confident that the time and cost benefits will improve our service to members going forward."

Chief Marketing Officer, Penny Post


Dedicated support

Knowledgeable and helpful support team to offer help and advice on your mailings.

Time saving

From staff printing and enclosing and post office trips, time savings are guaranteed.

Personalised communications

Connect with your audience on a personal level, with complete communication personalisation.


GDPR compliant and security at its core, so you know your communications are in safe hands.

Powerful reporting

Real time, self-serve built in reporting, providing an insight into your Docmail account activity.

Improved processes

Complete mailing control with our simple three step process.

What is Hybrid Mail?

Hybrid mail, you may even call it print and post, is an innovative, secure, online alternative of producing, managing and sending personalised documents straight to your end audience.

It puts you in control of the communications you send, by having a print and mail factory at your fingertips that can be used to make meaningful connections.

Working perfectly for small, medium and large businesses, hybrid mail offers a scalable and flexible way of managing communications, helping you improve your processes, communicate more regularly and experience measurable savings in terms of both time and money.

Our hybrid mail solution, Docmail, is industry-leading and supports businesses who are looking to improve efficiencies, innovate their communications and get better results. Hybrid mail can support you.

How Docmail works

At Docmail we like to keep things simple. That's why our process is easy to adopt, the software is easy to use and we take care of everything for you from printing, enclosing and posting your important documents.

From our website portal, print driver and API offering, there is no cost for using the software, no management fee or minimum spend, you simply pay for what you send.

The Docmail hybrid mail three step process:

You create

  • Create your document and prepare your mailing list, including personalisation fields, upload to your chosen Docmail software and choose your print and postage options.

We print

  • Your items are received into our secure factory, where our team of experts print, enclose and prepare for delivery.

Royal Mail delivers

  • Royal Mail collects your documents and delivers to your audience per your delivery requirements.

    The process really couldn't be simpler.

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We know that effective communications don't always have to be just print and post. That's why Docmail hybrid mail offers seamless digital delivery too, with the ability to send to Dotpost.

Dotpost is our digital document delivery platform, enabling you to send your letters electronically, cost effectively and most importantly securely straight to your different audiences.

This innovative software allows you to connect with your audiences through a secure digital channel, that isn't email.

Through your Docmail account, you are able to send documents straight to your audience through their Dotpost mail box. These documents can then be accessed by your audience, securely at a time that suits them best - whether that's on the go, at home or at work.

The software offers 100% delivery, with 90% cost savings in comparison to post. With security at its forefront and the benefits of keeping all your communications with one approved communication provider.

Become an approved sender

Dotpost only allows approved senders to send via the platform, to ensure that messages are controlled and required by the recipient.

To find out if Dotpost is perfect for your business, complete our Dotpost eligibility form and one of our experts will be in touch to discuss your requirements further.