Terms of business
It is our aim to provide you with a uniquely user friendly service. We want to ensure that you receive prompt, friendly service without issues.
What we aim to do for you
We will take reasonable steps to ensure that this website is available for your use and functions correctly, however, we cannot guarantee that it will be available at all times, or that it will always function as expected.
Once your order has been paid for, it will normally be processed on the next working day. Standard delivery is 2-3 days - the same as Royal Mail second class. You can select first class as an extra cost option.
If your mailing is incorrect, and it is reasonable to conclude that it is our fault, we will reprint and remail it for you at no cost.
We will provide print and paper quality appropriate to the purpose for which it is used.
We will charge you the correct price according to our published price list. The price that you are charged will be inclusive, there will be no hidden charges and no extra charges.
In the event that we are unable to send your mailing for some reason we will let you know promptly.
What we cannot do for you
Once you have approved your proof, and paid for your order, it will go straight into production, so we are unable to cancel the order and refund your money. In exceptional circumstances - if you let us know early enough, then we may be able to prevent your mail being despatched, but we will not be able to refund your payment.
What you are responsible for
You are responsible for the content of your mailing. We do not check that content in any way, and you are therefore responsible for the legality and accuracy of your mailing.
You are responsible for paying us for the service that you order. If your credit/debit card payment fails in any way you agree to pay us on demand.
We reserve the right to cancel any mailing and refund your money in the event that we believe that it may be detrimental to our company to send your mail.
We reserve the right to remove your account. We will always refund any outstanding balance in these circumstances.
These terms and conditions are subject to change at any time. It is your responsibility to make yourself aware of such changes before using the service.
The VAT charge is currently applied on all Docmail orders regardless of your business location or the location you are sending your mail. We are unable to remove or refund any VAT charges, so please be aware that if ordering from outside of the UK or Europe, your net price will be at a higher level since you will not be able to reclaim VAT as businesses in the UK and Europe can.
We are based in England, and this website and the service we provide are subject to English law and the English courts. We accept no other jurisdiction and your use of our service confirms your agreement to this.
Full terms and conditions are displayed when you register for a Docmail account.